CARE Support Team

1. Once logged into the Elevate Web App, select the profile icon on the top-right of the screen. 2. Select "Manage Account". 3. Select "Reset Password". 4. Type in your new password in the first bo...

Log into Elevate  Select the profile icon from the bottom left of the page and menu options will display Click on Change Passcode Type in all 12 words from your Recovery Phrase Type in and confir...

Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access resources and data.  2FA gives Elevate the ability to hel...

A transaction hash/id is a unique string of characters that is given to every transaction that is verified and added to the blockchain.  In many cases, a transaction hash is needed in order to loca...

The Transaction Hash is an identification number that consists of alphanumeric characters that is linked to a crypto transaction.  This string of characters is an identifier related to the tokens o...

To verify missing license assignments or a display error, you can reach out to our support team here  * Make sure to include the transaction hash for your purchases when contacting support.

A VPS is a Virtual Private Server that people can rent for a fixed monthly price. A VPS provider takes a large, powerful, computer and splits it into smaller, less powerful, virtual computers. Peop...

To run multiple nodes, you can use a virtual private server (VPS).  There are multiple private servers to choose from.  For beginners, Elevate suggests Block Fabric. Elevate United has provided hel...

The following instructions are specific to Digital Ocean and are used as an example.  Elevate does not endorse only Digital Ocean and its services.  There are several VPS providers available and th...

The following instructions are specific to Vultr and are used as an example.  Elevate does not endorse only Vultr and its services.  There are several VPS providers available, and the following is ...